{ Monthly Archives }

July 2007

The “Prince” of Channel Innovation

DATE: July 23, 2007 | COMMENTS: 0 | TOPIC: Uncategorized | AUTHOR: Scott

“Innovation” (along with web 2.0, social networking, etc) is certainly a business concept du  jour. Cited frequently in mission statements and CXO interviews… but not well executed in practice.
Why? I think one reason is that “Innovation” creates a mental leap straight to “Product / Service Innovation”. Too many companies believe that real innovation means they […]

Take opportunities to survey customers

DATE: July 5, 2007 | COMMENTS: 0 | TOPIC: Uncategorized | AUTHOR: Scott

 I was back at Albertson’s today… yes, for the warm bread. I also picked up a bunch of other stuff, and I couldn’t help but notice I was idle for several minutes while the clerk checked through and bagged my groceries.
In that time I hovered over the debit/credit payment terminal waiting for the right time […]